Privacy Policy
Last Updated: 22 January 2026
Introduction
Protopep ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our research peptides.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact us for support
This information may include:
- Name and contact information (email, phone number, address)
- Billing and shipping addresses
- Payment information (processed securely through our payment provider)
- Research institution affiliation (if applicable)
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Provide customer support
- Send you marketing communications (with your consent)
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, email service providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect website functionality.
Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Withdraw consent for marketing communications
To exercise these rights, please contact us at [email protected].
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: [email protected]
- Phone: +27 (0) XXX-XXXX
- Address: [Your Business Address]